Thirteen days ago, I celebrated my 35th birthday. I know - I'm getting old. But when I look back on #35 years from now, I'll remember it for more than officially reaching middle-age and the awesome Star Wars-themed party Heather threw for me. As I was wrapping up my work day, I received an email from Greg at Blu Sky with a subject of "BSMG Damaged Books Received 5-11-09." It read:
Hope all is well for a Monday. Attached are pictures the receiving dock took of books pulled out of random boxes of the shipment that came in from your printer. As you can see, the spines and covers are beat up, and I’m afraid that most of these would not pass inspection if we were to send them to our customers.
As I digested Greg's words and scanned the ominous photographs, my ears warmed, I broke a sweat and was consumed by negative thoughts and emotions. While trying to gather myself, I did a quick inventory of the boxes that Mr. Johnson sent me a few months ago and realized that the majority of those books more than likely would not pass the muster either. Heather then came home and found me in my office, flustered and somewhat panicked, scary questions racing through my head. Fortunately, she eased my concerns and told me not to let it ruin my birthday. "It'll all work out," she said as we headed to dinner with the family.
Before we left, I forwarded Mr. Johnson Greg's email. We talked the next day and he felt worse about the situation than I did. At that moment, I remembered why I had involved Mr. Johnson in this project: trust. Rather than dodging the issue, Mr. Johnson took responsibility for not packing the boxes as well as he could have. He asked if Greg could give a more thorough accounting of the damage. Could any of the books be salvaged?
A couple of days later, Greg confirmed our fears: none of the 320 books could be sold to Blu Sky's customer list. We had two options: trash the books or send them back to Mr. Johnson to see if any could be saved with new covers. Greg was agreeable to option #2 and Mr. Johnson's brother-in-law picked up the books on Friday and drove them back to Memphis.
In the meantime, Mr. Johnson is putting the finishing touches on the last batch of books that are due to complete my order. He's probably going to drive those to Lebanon personally in assuring that the same mistake doesn't happen twice. That, my friends and followers, is integrity.
I hope you enjoy the rest of your holiday weekend. We're going to check out Star Trek this afternoon and grill burgers later. Below is a pic from my birthday party that I thought you might enjoy. Cheers.

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